This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory requirements. This Policy applies to all casino and sportsbook services and forms part of Bitfortune’s compliance framework together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.
Why KYC Is Required
KYC procedures help ensure that the Bitfortune platform is used lawfully, fairly, and securely. Identity verification supports age checks, protects accounts from unauthorized use, reduces payment-related fraud, and assists in preventing money laundering and other prohibited activity. These measures also contribute to a safer and more transparent environment for all players.
Who Must Complete Verification
Verification may be required for any user. Bitfortune may request KYC during account registration, as part of periodic or risk-based account reviews, prior to processing withdrawals, or when security, compliance, or regulatory triggers are identified. Verification may also be requested even if an account has been active for an extended period.
What Information May Be Requested
Depending on jurisdiction, payment methods used, and account activity, Bitfortune may request information or documentation to confirm identity and legal age, address or place of residence, ownership and lawful use of the payment method or cryptocurrency wallet where applicable, and control and access to the account. Specific document requirements and verification steps may vary based on local legal obligations and internal risk assessments.
When Additional Checks May Apply
In certain situations, additional verification or supporting information may be required. This can include cases where transaction patterns change significantly, activity appears unusual, or enhanced compliance review is required. Where appropriate, Bitfortune may also request clarification regarding the source of funds.
How Verification Is Performed
When verification is required, users will be asked to submit the necessary details through the services or via official customer support channels. Bitfortune may use trusted third-party verification and fraud-prevention providers to confirm the authenticity and consistency of submitted information. During the verification process, certain account features may be temporarily limited to protect both the user and the platform.
Account Restrictions and Possible Outcomes
If KYC requirements are not completed within a reasonable timeframe, or if the information provided is false, incomplete, or inconsistent, Bitfortune may restrict deposits, wagering, bonus access, or withdrawals. Where fraud, misuse, or prohibited activity is reasonably suspected, the account may be suspended or closed in accordance with the Terms and applicable law.
Data Protection and Privacy
All verification data is processed in accordance with the Privacy and Cookies Policy. Information is used solely for identity verification, security, and compliance purposes, protected with appropriate safeguards, and retained only for the period required by applicable laws and regulatory obligations.
Your Responsibilities
You are responsible for providing accurate and up-to-date information and for keeping your account details current. You must use only payment methods or cryptocurrency wallets that you own or are authorized to use. Attempts to bypass, manipulate, or undermine verification requirements are prohibited and may result in account restrictions or closure.
Policy Updates
This KYC Policy may be updated to reflect changes in legal requirements, regulatory standards, security practices, or operational procedures. The version published within the services applies from the date of publication.
